Frequently Asked Questions
Everything you need to know about your skincare journey.
When will my order ship?
All orders are processed within 1 to 2 business days. Once shipped, you will receive a confirmation email with a tracking number to follow your package's journey.
Are Bushbalm products safe for sensitive skin?
Yes, our products are formulated with natural, gentle ingredients designed specifically for sensitive areas. However, we always recommend performing a patch test before full application.
What is your return policy?
We offer a 30-day satisfaction guarantee. If you are not completely happy with your purchase, please contact our support team to initiate a return or exchange.
Do you ship internationally?
We currently ship to the United States, Canada, and select international destinations. Shipping costs and delivery times vary based on your location.
Are your products vegan and cruelty-free?
Absolutely. We take pride in being 100% cruelty-free and using vegan-friendly ingredients in our formulations. We never test on animals.
How do I use the soothing oils?
For best results, apply a few drops to clean, dry skin daily. Our oils are most effective when used immediately after showering or hair removal to prevent ingrown hairs and irritation.